We are here for you
With COVID-19 forcing us to create distances, Zong will continue to stay by your side, ready to help you like always. We want to make sure that communication remains easy and available to you all the time from anywhere – to keep you connected to your loved ones no matter what. To facilitate you, My Zong App & Zong Website remain totally free for Zong users.
Making connectivity easier
Our Online solutions let you confidently manage your mobile account from anywhere. If you are not already a user of these services, now would be a good time to start. For your convenience, below is a guide to our digital services.
| Digital Services | Description | Link\URL |
|---|---|---|
| My ZONG APP | For Account Management\bundle subscriptions and much more (Free Accessibility) | MyZongApp |
| Online Recharge | Top-up your account or pay your bill with a credit/debit card | OnlineRecharge |
| Online Shop | Online Subscription of bundles/promos/packages via Website (Free Accessibility) | OnlineShop |
| Ecommerce Store | To buy handsets online with free home delivery (Free Accessibility) | EcommerceStore |
| E-Care | For Account Management\bundle subscriptions and much more via Website (Free Accessibility) | Ecare |
| For Customer Services/Complaint Resolution | For customer services, products information and complaint resolution | Live Chat Email: customercare@zong.com.pk Helpline: Dial 310 Dial: *310# UAN: (051) 111-222-111 SMS: type “help” and send it to 310 |
| My Zong App |
|---|
| For Account Management\bundle subscriptions and much more (Free Accessibility) |
| MyZongApp |
| Online Recharge |
| Top-up your account or pay your bill with a credit/debit card |
| OnlineRecharge |
| Online Shop |
| Online Subscription of bundles/promos/packages via Website (Free Accessibility) |
| OnlineShop |
| Ecommerce Store |
| To buy handsets online with free home delivery (Free Accessibility) |
| EcommerceStore |
| E-Care |
| For Account Management\bundle subscriptions and much more via Website (Free Accessibility) |
| Ecare |
| For Customer Services / Complaint Resolution |
| For customer services, products information and complaint resolution |
| Live Chat Email: customercare@zong.com.pk Helpline: Dial 310 Dial: *310# UAN: (051) 111-222-111 SMS: type “help” and send it to 310 |
THIRD Party Services
Zong users can avail recharge and/or buy bundles directly from all major banks in Pakistan including leading mobile financial service providers. Contact your bank to find more about mobile recharge directly using your bank account.
COVID-19 Updates
Lastly, COVID-19 is a highly fluid and rapidly changing situation. We strongly suggest relying only on official sources for information to avoid misinformation and panic. We suggest
- World Health Organization - https://www.who.int/emergencies/diseases /novel-coronavirus-2019/events-as-they-happen
- COVID-19 Health Advisory Platform by Ministry of National Health Services - http://covid.gov.pk/
- Dial 1166 for emergency COVID-19 services
Daily Voice Offer
Keep yourself connected to your loved one in current situation. Zong is offering 20 Zong to Zong minutes per day at Rs. 5 (Load Price) to our prepaid subscribers.
